Connect with our Wealth Managers
Experience the Luxbitoption difference with white-glove support. Our dedicated team is ready to assist with KYC onboarding, custom portfolios, and technical inquiries.
Institutional Support
For KYC verification, technical audits, and institutional partnerships.
support@luxbitoption.com
Wealth Advisory
Connect directly with a wealth manager for bespoke portfolio strategy.
advisory@luxbitoption.com
SLA Commitment
Guaranteed response times based on your elite account tier.
Active - Under 10 Mins
Global Support Protocol
At Luxbitoption, we understand that high-net-worth individuals operate across different time zones and demand immediate action. Our support protocol is designed to be as sophisticated as our investment strategies. Every client is assigned a dedicated concierge who understands their specific risk profile and investment history.
Our "White-Glove" service extends beyond simple technical support. We provide comprehensive assistance with:
- KYC Onboarding & Verification: Our compliance team is available 24/7 to walk you through the biometric and document verification process via encrypted video call if necessary.
- Emergency Liquidity Requests: In the event of an urgent need for capital, your manager can expedite the liquidation process of your flexible-term portfolios.
- Technical Security Audits: We offer remote security consultations to ensure your local dashboard access is properly configured with 2FA, IP whitelisting, and hardware key integration.
- Wealth Warranty Claims: Our support desk is the primary contact point for any principal protection claims backed by the Digital Asset Protection Fund (DAPF).
Encrypted Communication
We exclusively use Signal, Telegram (Secret Chat), and ProtonMail for sensitive communications. Please ensure you are speaking with a verified Luxbitoption representative by checking their institutional ID badge provided during onboarding.
Decentralized Operations
Strategically positioned hubs in London, Zurich, and Singapore ensure that our team is always active, regardless of your geographic location. Our cloud infrastructure is distributed across high-security off-shore data centers.